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Richard Darling
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Jun 22, 2001 12:57:20 GMT
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I have searched the forums and tech docs this morning and read all previous postings for this issue. I was wondering if anyone has solved this problem. We are printing from W98 SE over a SBS 4.5 network to HP Laser printers..4V, 4L, 4PLUS and are intermittently receiving this error.
Any new ideas greatly appreciated with points...
RD
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Richard Darling
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Jun 22, 2001 13:27:05 GMT
N/A: Question Author
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Additional question - I went and downloaded the latest drivers, which I assume are the same ones I have since they haven't been updated since 07/01/2000.
The file was hplj4_ps_en.exe, and I unzippoed it into the default directory; c:\hp_win2k\lj4\ps\.
When I go into the directory:
C:\hp_win2k\lj4\ps\Win9x
there is no executable file...what am I missing?
Thanks...RD |
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Richard Darling
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Jun 22, 2001 16:28:03 GMT
N/A: Question Author
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I deleted the printers and readded them. Then I changed the spool data format to raw from EMF and ran the process streams 6-7 times from each client w/no problems. Hopefully, that solves it... |
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Rick Level
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Jun 22, 2001 21:44:18 GMT
3 pts
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I too have had a rash of 30 cases in different states in my company of this problem over the last 3 weeks. Mostly HP 4050's and 2100's. A few 5p's and various others. I've found that replacing the 6L drivers with 5e drivers on the 4050's solved their issue. Reinstalling drivers fixed some others and nothing short of reimaging the machine fixed a couple others. I'm still plagued by this issue and don't know where to go from here. Just thought I'd chime in case HP has any thoughts.
Rick Level |
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Pam O'Quin
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Jul 23, 2001 18:58:48 GMT
4 pts
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My agency has also been receiving a rash of these errors for quite a while. The majority of errors are with LJ 2100 and 4050's but we also get them occasionally with other printers (LJ4, LJ 6p, LJ4100, LJ2200). Most of the problems are with our W98SE machines. We have tried everything we can think of.
Our most common error is 'Spool32 caused an invalid page fault in module Kernel32.dll at 017f:bff7b9a6 or 0187:bff7b9a6' Once in a while it's a different memory address.
We've removed and reinstalled the LPT port in device manager, tried the latest and also older printer drivers, tried PCL 5e and 6, tried using older model printer drivers for compatible newer model printers, changed the spool data format from EMF to RAW and back again, disabled bi-directional printing in the printer properties, made sure there were no temp files on the PCs in question, ran scandisk, defrag, tried adding a shortcut to spool32.exe in the startup folder (idea from another forum). We also tried disabling everything that was not absolutely necessary in the startup tab under 'msconfig' and tried disabling autoexec and config (they were usually empty anyway). None of these have worked very well.
The only thing that does help is to change the setting to print directly to printer. That is not a good option since the user can't use their PC until the print job is done.
We have also had a Dell system engineer come out and try to troubleshoot it for us (all our desktop systems are Dell) and they could not find the problem either.
If anyone has found anything that works well (besides re-imaging the PCs) I'd love to hear about it. |
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Kathy Brockway
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Jul 23, 2001 19:20:57 GMT
5 pts
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Pam O'Quin
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Jul 25, 2001 15:00:52 GMT
5 pts
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Kathy-
I already tried everything in the article that you mention in your message. That was the first thing we did. None of the 'fixes' worked except printing directly to printer which is really not an option since it locks up the PC until the print job is done.
Do you have any other ideas? Does the fact that the memory address in the error is always the same on a particular PC mean anything? |
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Kathy Brockway
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Jul 25, 2001 15:28:47 GMT
0 pts
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Hi Pam,
Since you've tried multiple drivers, I don't think this is a driver issue. Can you establish any pattern to the error? What software package does it occur in?
Thanks!
Kathy |
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Pam O'Quin
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Jul 25, 2001 16:05:19 GMT
0 pts
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The applications they are printing from when they receive the spool32 error are:
Word 97, Access 97, Excel 97, Eudora 4.2.2, Netscape Navigator.
Sometimes they have multiple applications open, sometimes only the one they are printing from. The majority of the people (about 90%) did not receive spool32 errosr on a regular basis until they got a new printer. The new printers that the errors came with are mainly the LJ 2100 and LJ 4050. Whenever they get an error they completely shut down and restart their PCs. I have them powering off the printers at night because turning off the printer seemed to lessen the quantity of errors for a few people. Most of the printers have extra kingston memory modules installed but we have tried removing the extra memory and the errors still come. |
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Brian Demma
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Aug 14, 2001 17:18:55 GMT
3 pts
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We are also having the same problems with both the LJ4 and the LJ2100 series. I have done everything that Microsoft has suggested and everything that HP has suggested and we are still having the problems.
Something else that happens to us that no one has mentioned is that it totally removes all the printers under the printers folder and will not let you add new ones as it says the printer is not online. If you log off the operating system and log back in all the printers come back. You do not need to even reboot.
I have done everything short of reinstalling the operating systems. I have also replaced key files, updated the drivers, loaded the spool32 in my win.ini when the system starts, changed to Raw... still same problem on two machines. It started on one machine and then the other a week later. We have the latest virus scanning software and Dat files and the systems are clean.
I am starting to see a patern when searching for this problem through different sites that it is with the HPlj4 and HP2100 printers that are recently having this problem and so far it has been unsolvable. Other HP models have had this problem but they were fixed with the suggestions. Other printer companies have had this problem and there is no repeat posts since the fixes seem to be working however the lj4 and 2100 printers have people writing back after trying everything and are still having the problem.... |
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A.Popov
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Aug 15, 2001 07:58:46 GMT
3 pts
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Use this file!!! I hope you like it!!! |
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Pam O'Quin
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Aug 15, 2001 15:11:20 GMT
0 pts
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Thanks for the attachment. I've actually tried all those solutions and none of them have solved the problem. The only solution we haven't been able to test is disabling the antivirus for long periods of time because our antivirus protection is more critical than the ability to print.
Regarding the previous message, we also have been experiencing the printers disappearing from the printers folder. I don't know if logging off and on would have solved the problem, we have always rebooted to be safe. Are you also running Windows 95/98 on your systems with problems? |
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James Newton
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Aug 21, 2001 20:34:36 GMT
3 pts
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I'm hearing talk about updateing to the latest version of the printer driver for the 2100 and /or lj4k's to solve this but I have had very good luck with just using the old reliable LJ4 driver for ALL my hp printers. Actually for all my printers period. I name them as what ever they are and just change the driver to the LaserJet 4. The minor issues of tray selection or whatever are easy to work around, and the driver... just... works! |
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Neville Young
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Sep 13, 2001 15:43:47 GMT
3 pts
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Is anyone else looking at the possibility that this is related to antivirus software? It's very hard to be sure (because we can't, it seems, get the fault in an easily replicable state) but it looks like this only became a common problem in my institution when we upgraded McAfee from 4.0.2 to 4.5.1. Certainly there is discussion on the McAfee boards which seems to suggest that people think this is a McAfee issue. It would be interesting, for example, to know whether other people reporting the problem are also on McAfee 4.5.x? |
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Richard Darling
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Sep 13, 2001 17:10:58 GMT
N/A: Question Author
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We use TrendMicro anti-virus software, and aren't having the problem. We originally started having the problem when we installed Infinium software. As I mentioned in an earlier response; after I deleted the printers,readded them, and changed the spool data format to raw from EMF the problem went away.
RD |
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Neville Young
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Sep 17, 2001 09:28:07 GMT
3 pts
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1. A question - is anyone getting this on Win2K, NT, or XP? Or does it only happen on 95/98? Our experience is starting to suggest that NT-like OSs are immune.
2. Over on the McAfee message boards, people are talking about replacing the win 9x spoolss.dll with that from ME. Some claim that this works and others have had no luck (another of those situations where it makes you worry that there is perhaps more than one problem presenting simultaneously!). I'd feel VERY nervous about trying such an apparently bizarre fix. Any comment please? |
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Pam O'Quin
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Sep 17, 2001 17:40:00 GMT
4 pts
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Regarding Windows NT, 2K and XP - We don't run any workstations with NT or XP. We are just starting to migrate to Win2K and of the 6 machines that are in use with Win2K, we are not experiencing any spool32 errors. Only two of these original people were experiencing the errors with their Win98SE machines. So things *are* looking very hopeful in Win2K although I'm not claiming victory yet.
Personally, I don't think I'd try that XP file substitution. It seems a little dangerous to me.
In regards to deleting, readding and changing the format to raw, we have tried that and it didn't work. Neither did using LJ4 drivers. |
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Trevor Mills
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Sep 19, 2001 14:57:42 GMT
5 pts
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We have been getting spool32 errors on 6 x W98se PC's printing to a Lj4 and a Lj5 since installing Mcafee antivirus 4.5.1. Evidence would seem to point very firmly at the antivirus because when it is disabled the spool32 errors stop.
I have tried all the various things suggested in this article but to no avail. I have now followed Network Associates advice and replaced the spoolss.dll with another of the same name from a Windows ME machine, and so far, fingers crossed, everything is fine. I'll update this message should anymore errors occur. |
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Mike Mahoney
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Sep 26, 2001 13:27:49 GMT
4 pts
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On our 4050 that was giving us _very_ frequent Spool32 errors, we rolled the driver back to a LaserJet 4+ (the one that comes with Windows) as suggested by someone earlier in this thread. This has _drastically_ reduced the occurance of the errors - in fact 10 entire days have gone by without a problem which is unprecedented since the installation of the 4050 months ago.
We are running W98SE along with NAV 5.0.
-Mike |
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Nicolas Santos
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Sep 28, 2001 17:56:36 GMT
5 pts
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A user is having these problems also. Tried almost everything. Even reinstalled everything nothing has worked. I just disabled the antivirus software (InoculateIT) to see if the pc stops getting the errors. I am using the hp laserjet 4 drivers with an hp laserjet 5. Tried the raster printing setting also. If it is the virus software you can stop the software from checking the c:\windows\spool directory in NAV. In InoculateIT you have to exclude files with extension *.spl and *.shd. It is a very frustrating situation for the technician and the user. |
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Nicolas Santos
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Sep 28, 2001 18:24:54 GMT
5 pts
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Just thinking, if you are using Antivirus software...
For some people, if they print directly to the printer the errors stop. One person said that if they stopped the antivirus software the spool32 errors stopped. Thus the problem must be when the files are created in the spool directory of the pc. There must be a timing issue between the antivirus software checking the files and the windows printing mechanism trying to print the files. |
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Stuart Elflett
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Oct 2, 2001 02:53:03 GMT
3 pts
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McAfee VirusScan also appears to cause regular problems with the Canon drivers for the BJC 7000 - these problems stopped when the background scanning was cancelled from McAfee's... The problem is more regular if background printing is in use, and the user switches from one application to another, or even within worksheets in Lotus 123... basically anything that involved the machine going to the windows swap file, whilst virus scanning was on & printing was in progress...
Cheers,
Stuart Elflett |
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Regan Williams
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Oct 2, 2001 16:28:56 GMT
4 pts
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Just wanted to second Neville's feelings on the McAfee AntiVirus upgrade from 4.01 to 4.51 causing the issue. At our institution we have all different groups of OS's and we recently upgraded. This has not caused an issue for groups on NT or Win2k, but users on Win 98 are experiencing the problem intermittently but enough to make it a serious issue here. We too have tried everything we can find but nothing seems to work except completely removing anti-virus, which is definitely not an option.
As a sidenote: We have also had many problems with users accessing print previews for reports in an Oracle client product.
I will definitley be trying those dll ideas! |
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Charles Allen
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Oct 3, 2001 22:08:06 GMT
3 pts
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we use NAV on Win95 OSR2, 98, 98SE, and 2K. No such spool32 errors.
Actually, we used to get them only with postscript drivers, and the usual solutions (raw format and turn of bi-direct) fixed them. |
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R
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Oct 29, 2001 15:34:25 GMT
3 pts
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Our organization is experiencing all of problems listed in this thread. Printers disappearing and reappearing on reboot, tons of spool32 errors. It has all been since we upgraded to McAfee VirusScan 4.5.1. I've tried updating printer drivers, spoolss.dll, etc. The only sure thing that works is disabling the virus scanner. I haven't seen any mention of using the WinMe spoolss.dll on Win95 (I see people have been using it on 98), I'm planning on trying it since nothing else has worked. |
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Pam O'Quin
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Oct 29, 2001 15:52:03 GMT
3 pts
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Just reporting back on my attempt with the Me spool file (windows 98)
We replaced the spoolss.dll at the end of September on two PCs. Neither of the users have gotten any of the usual spool32 errors since the file was replaced. One user received a different spool error (only once) which I've decided was a fluke. So, so far, so good! |
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Les Elton
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Oct 31, 2001 20:30:37 GMT
3 pts
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I have not been totally folowing this thread, but we had the same problem on our network workstations. The solution was quite easy but pointed directly to the HP manufacture drivers for the lj5. I appoligise if this solution has already been tried but I thought I should put it out for others to see.
Our solution,
Reimage (ghost) the harddrive to a time before the HP manufacture (LJ5) drivers were installed.
Install the Microsoft version of the LJ4 drivers (included with Win98 distrubution), then turn spooling file format from EMF to RAW.
Les |
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David G. Wilson
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Nov 1, 2001 00:35:46 GMT
3 pts
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Weighing in here after a LONG discussion, but we had numerous SPOOL32 errors when we one of my clients first got an HP 4050 (about 18 months ago). In discussions with HP tech support, they suggested using the HP LJ 4+ driver.
This worked very well ... that is, until we upgraded to McAfee VirusScan 4.5.1. Now the problem has come back, but on just a couple of machines.
I have found that some of the machines, being Dell's, have a DOS emulation driver for the sound card (Creative Labs) which uses IRQ 7 (the same IRQ the parallel port uses!!!). I disabled this DOS emulation driver (in the Device Manager) and the SPOOL32 problem went away for about a week.
It has just re-reared it's ugly head, so ...
I'm planning on implementing the spooler adjustments and see if that helps.
DG Wilson
Triune Computer Services |
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Martin Parry
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Nov 1, 2001 15:36:11 GMT
3 pts
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We've had persistent problems with SPOOL32 errors since moving to McAfee 4.5.1, mostly on older machines (<200MHz, Win95). One fix that does seem to work is to add the C:\WINDOWS\SPOOL folder to the Exclusions list in McAfee to prevent it scanning the spool files as they are created. |
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David G. Wilson
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Nov 1, 2001 19:17:50 GMT
3 pts
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Yes, I was contemplating adding all the following to the MVS exclusion list:
C:\Windows\Spool {folder}
C:\Windows\System\Spool {folder}
C:\Windows\System\SPOOLSS.DLL
C:\Windows\System\WINSPOOL.DRV
C:\Windows\System\SPOOL32.EXE
Any comments? |
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Aaron Weed
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Nov 29, 2001 06:56:05 GMT
3 pts
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We have gotten this MANY times already in the past 3 weeks. It ALL had to do with McAfee Virus Software. So far we have noticed that the downloadable WEB version is the most problematic. We have also encountered it in the Retail version 6. They are not doing to well in our book right now. |
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brian robison
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Dec 3, 2001 15:47:03 GMT
3 pts
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I too have had the problem on Win9x machines running Mcafee 4.5.1. It went away only after following the advice on NAI.com's site about upgrading the spoolss.dll file. So far so good... |
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Daryll Selga
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Dec 6, 2001 23:07:16 GMT
3 pts
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We are experiencing the same problem with spool32. It started occuring after we upgraded to McAfee 4.5.1. Since then we have upgraded to McAfee ASaP with the same results. I'm going to try the different fixes in this thread and let you know how it goes. |
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Richard Woodard
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Dec 18, 2001 18:46:40 GMT
3 pts
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I have dealt with this error for many years, in most all cases, I have resolved the problem or at least minimized it by only using the Oringinal HP Laser Jet 4 drivers. Do not use the 4M, 4V, or 4Plus. When I have used these drivers instead of the drivers that came with the printer, it has resolved the problem.
I had even downloaded "current" drivers for the newer printers, the SPOOL32 error continued until I deleted, this part is important, you will not see a change in the problem unless you delete the drivers that came with your printer. If you simply leave the drivers on your machine, and install the HP Laserjet 4 drivers, you will still have a problem. You have to remove the other laser printer drivers.
MCafee has continued to be a cause of many unusual issues with Computers, along with printing, however I can tell you Norton also has issues to.
I have found loading the HP Laserjet 4 drivers usually takes care of this problem 99% of the time.
As always, there are many things that contribute to the problem. I will concur with the statement that Windows 2000 does seem to do very well with the printing. I still however use the HP Laserjet 4 driver even with this operating system.
regards Richard |
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Daryll Selga
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Dec 18, 2001 18:52:53 GMT
3 pts
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I've tried all the suggestions in this string. None of them worked EXCEPT replacing the spoolss.dll file from a Windows ME operating system. It's been 2 weeks now and NO problems at all. |
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Pam O'Quin
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Dec 18, 2001 19:11:16 GMT
3 pts
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I agree with Daryll on what works. We have replaced the spoolss.dll file (with the Windows ME version) on 8 windows 98 systems and they have received NO spool32 errors since the file was replaced.
FYI - I did try the file replacement on 1 windows 95 system and completely killed the ability to print. I'm not trying it on any more Windows 95 systems. |
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Staf Van Lierde
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Dec 19, 2001 12:50:50 GMT
3 pts
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McAfee cuased this problem with many PC's in our network by scanning all files.
so if you replace these files be sure to check your virusscanner. |
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Adam Born
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Dec 19, 2001 15:59:17 GMT
3 pts
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Hello,
We have started having these printing issues since upgrading to virusscan 4.5.1, but i'm noticing that the problems only happen when the user prints from a 16-bit program. None of the other machines are having this problem, even though they all have 4.5.1. Are any of you running a 16-bit program, along with virusscan 4.5.1? |
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Steve Gallagher
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Dec 22, 2001 00:01:41 GMT
3 pts
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My 2 Cents. This forum is a welcomed relief for a tech worn down by this exact (to the address) problem.
I have tried and seen everything mentioned in this forum. From lost printers after the error to spool errors after printing across the network. I have reloaded printer drivers, ran SFC, changed the spool data format to RAW, reloaded primary application, etc.
(Thank you I'm not losing my mind and its not the worlds best but second place word processor).
My common configuration is win98 and Norton Antivirus with most error messages coming from Corel WordPerfect (legal secretaries live in WP). We support many law firms and I believe all are using "shared" HP Laser Printers. I will try the most interesting solutions (spoolss.dll from ME and removing the spool directory from scans by Norton (if this is possible)
I hope to report back my success/failure after the new year so that this error can once and for all be eliminated.
Thanks
Steve Gallagher
South Mississippi
p.s. I'm printing this thread to show several clients that this error does not have a quick fix (Yet?). |
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David G. Wilson
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Dec 22, 2001 03:53:45 GMT
5 pts
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It's amazing that this thread is still generating so much activity.
I thought this was a SOLVED issue. Neville Young mentioned the solution way back in September 17th & Trevor Mills confirmed it a few days later.
For those of you who missed it, this is the ***ONLY*** solution that works!
From McAfee's (Network Assoiciate's) KnowledgeBase:
SolutionID: nai13332
Problem Description: Error: "Spool32.exe has cause an invalid page fault" After installing VirusScan 4.5x, error occurs when printing and printers disappear from Printer folder.
Problem Environment:
McAfee VirusScan 4.5.x
Microsoft Windows 9x
Solution:
Windows 95
Update the SPOOLSS.DLL file in the \Windows\System directory. For Windows 95 the original version should be 4.00.950, it should be replaced with 4.03.1212 or higher. This file is available from Microsoft support and is also included with later releases of Windows 95. You may have this file on another Windows 95 system. Check the file version of the SPOOLSS.DLL file by right clicking on it, select properties and then selecting the version tab.
Windows 98
Update the SPOOLSS.DLL file in the \Windows\System directory. Microsoft has not released an updated DLL for Windows 98. However we (Network Associates) have tested the SPOOLSS.DLL file from Windows Millennium Edition (version 4.90.0.3000) on Windows 98 (and 98SE) and found that is file not only functions properly but also resolves nearly all Spool32 invalid page fault errors. |
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David G. Wilson
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Dec 22, 2001 04:21:30 GMT
0 pts
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BTW, the easiest way to update the SPOOLSS.DLL on a Win98 box is to use the System File Checker.
Start-Run-SFC-OK
Select Extract one file from disk
Type SPOOLSS.DLL in the filename box-click Start
In the Restore from box type the location of the SPOOLSS.DLL that you've extracted from WinME or the path to the WinME cabinet files themselves-<CD-ROM>:\Win9x (SFC will extract it for you with just the location of the Cab file! Cool! - It's actually in Win_15.Cab) [Did you know that WinZip 8.x can read & extract Cab files!!!]
The Save file in box should say C:\Windows\System
(If you have installed Windows in a different folder than C:\Windows then replace that part of the path name with your folder.)
This will prompt you to backup the old file (a good thing to do!) to the C:\WINDOWS\Helpdesk\SFC folder, then prompt to reboot the machine.
Everything should be printing up rosey after that! NO MORE SPOOL32 ERRORS!!!!! YEAH!!!!
P.S. If you can't get your hands on a WinME disk, let me know and I'll send the file to you. I might get in trouble if I post it to the message board! Not sure, but ... |
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Alan
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Dec 31, 2001 15:37:56 GMT
0 pts
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David,
I could use a copy of SPOOLSS.DLL if you don't mind. We are having the same problem.
Alan acook@dapsco.com |
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Frederic Serre
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Jan 3, 2002 12:34:12 GMT
1 pts
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I checked the Microsoft support page concerning this in the past and they mentioned: "When you attempt to print tasks, task lists or contacts you may receive the following error: SPOOL32 caused an invalid page fault in module Kernel32.dll. CAUSE
This may be caused by a problem with your installation of Norton AntiVirus.
I hope this will help you out? Kind regards, Frederic.
(See: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q247821) |
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Crystal Pullen
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Jan 4, 2002 16:10:23 GMT
0 pts
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Can you please send the spoolss.dll file to me as well? We have been fighting this issue for a couple of weeks now and none of the other suggestions have done any good. Unfortunately, we do not have any ME machines here...
Thanks in advance! |
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Crystal Pullen
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Jan 4, 2002 16:14:16 GMT
0 pts
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BTW.... the email address is crypul@aent.com and please change the extension to .zip! |
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Michelle
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Jan 4, 2002 17:32:38 GMT
0 pts
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I could use a copy of the spoolss file also. I have just read this post. I am having the same trouble, most 95 pc's, McAfee Virus Scan 4.5.1, but I have one 2000 user so far with the problem. Will try the spoolss file and report back. Thanks,
Michelle |
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Michelle
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Jan 4, 2002 19:29:48 GMT
0 pts
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btw, my email is youngml@bowater.com
Thanks |
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Jill Burrows
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Jan 4, 2002 19:46:54 GMT
0 pts
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Could you please send me the spoolss.dll file for Windows 98 workstations. jburrows@truenorthcompanies.com. Thanks |
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Pam O'Quin
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Jan 4, 2002 20:07:10 GMT
5 pts
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I've attached the Windows ME version of the spoolss.dll file for convenience. |
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Eileen Hill
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Jan 8, 2002 16:23:47 GMT
0 pts
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Could someone please send me the Windows ME spoolss.dll?
emccarthy@envirotestllc.com
Thank you. |
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Cheryl Bromgard
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Jan 9, 2002 17:28:05 GMT
0 pts
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If someone could send me the Windows ME spoolss.dll file as well it would be much appreciated. |
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Cheryl Bromgard
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Jan 9, 2002 17:40:40 GMT
0 pts
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sorry, my email is
cherylb@sporthaley.com
thanks |
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Tony Hughes
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Jan 9, 2002 18:39:14 GMT
0 pts
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Would someone send me the Windows ME spoolss.dll file as well. Much thanks. My email is thhughes@ket.org |
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Bill Kempton
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Jan 10, 2002 16:33:19 GMT
0 pts
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Please send me a copy of the spoolss.dll for Windows ME. I'm unable to download the attachment posted above. Thanks!
billk@freewheelbike.com |
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Michelle Greenlee
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Jan 10, 2002 17:33:14 GMT
0 pts
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Please send me a copy of the Spoolss.dll from WinMe as well.
Thanks,
Michelle
mgreenlee@bcllaw.com |
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David G. Wilson
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Jan 10, 2002 19:22:36 GMT
5 pts
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I've been fulfilling all these requests for the SPOOLSS.DLL from WinME. Glad to help!
But, Bill K., yours bounced. Something about needing 505 Authentication.
Maybe the file needs to have a .ZIP extension to get past your antivirus programs as with a previous person in this list.
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